Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do I track my limited edition order?
Once your order ships, you will receive an email with a tracking link. Please note that high-demand designer collaborations may have specific shipping windows as noted on the product page.
What is the return policy for Mattel Creations apparel?
We accept returns on unworn apparel with original tags within 30 days of delivery. However, certain exclusive 'drop' items and made-to-order pieces are final sale.
Do you ship your fashion collections internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How can I ensure I get the right size?
Each product page features a detailed size guide. Since our fashion items range from oversized streetwear to tailored fits, we recommend checking measurements before purchasing.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For high-value collector items, accelerated checkout options are available for a faster experience.
Are these items authentic Mattel collaborations?
Absolutely. Every item on Mattel Creations is an officially licensed, authentic product developed in partnership with world-class designers and our internal creative teams.