Returns & Exchanges
At Mattel Creations, we want you to be completely satisfied with your premium apparel and limited-edition fashion pieces. If your order doesn't meet your expectations, you may return eligible items in their original, unworn condition within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed to qualify for a refund.
Label and Ship
Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing